To make a warranty claim, please follow the below procedure:
- If your vehicle suffers a mechanical or electrical breakdown, please check your agreement to determine if it will be covered under the terms and conditions.
- Please arrange for your vehicle to be taken to one of our approved networks of over 1600 repairers using our repairer locator.
- You must authorise the diagnosis of the issue and ask the repairer to contact us directly with their findings on your behalf for us to assess before the repair is undertaken.
- Our final decision on any claim will be communicated to you and the repairer in a decision document confirming our cost liability.
Please note that any repairs carried out without prior authorisation will not be reimbursed.