FAQ

If you need to make a modification (vehicle, duration, products) or cancel the policy, please send an email to XXX@opteven.com with the policy number.

To change the beneficiary for contracts paid up front, you must send the certificate of transfer or the sales invoice with the policy number by email to: serviceadv@opteven.com

Must I send the subscription form?

You can send us the signed insurance certificate by post. For monthly contracts, you must also send us the insurance cover summary with a signed SEPA mandate as well as the bank account identity of the beneficiary by post to the following address:
Opteven, 35 – 37 rue Louis Guérin 69100 Villeurbanne.

The vehicle does not fit into the criteria of age or mileage.

For monthly policies: you must send us by email (serviceadv@opteven.com): the purchase order or sales invoice, the subscription form, the completed SEPA mandate, dated and signed by the beneficiary, as well as your client code. N.B.: if the exemption is accepted, you will also have to send the items by post.

For policies paid up front: you must send us the following information, by email (serviceadv@opteven.com): the purchase order or sales invoice, or the completed subscription form, dated and signed by the beneficiary, as well as your client code.