Here at Opteven, we strive to conduct our business affairs in an ethical way. In order to accomplish this, we try and maintain complete transparency with our customers, while listening intently to their concerns.
Transparency through our extranet, providing ready access to all possible indicators: performance, service quality and profitability.
Transparency regarding objectives and indicators as set out by the customer: penalties are paid back when these key indicators are not met.
At Opteven, listening carefully to our internal/external clients is a global policy.
Internally, this is shown by:
The creation in June 2015, of a Human Resources, Quality and Internal Communication Division
A digital survey used to receive key feedback from our seasonal employees
While externally, this is shown by:
The creation at the end of 2015 of a new survey for our breakdown services partners
The launch in 2016 of digital customer satisfaction surveys