Opteven has always been customer-focused, dedicated to a high level of customer care, inherited from our Anglo-Saxon origins.
As such, customer satisfaction is central to our DNA and is forever present in everything we do. Opteven has chosen ambitious objectives, above market standards. Our performance is measured via dashboards, statistics and KPIs. To keep on improving, we constantly measure our customer satisfaction and feed it back into our processes, tools and training programs.
Here at Opteven, we are convinced that our commitment to quality service will differentiate us from our competitors, creating a positive brand image and brand notoriety. We want to prove to our customers that quality is not just a word. In fact, it is our signature: « Quality has a new name ».
A powerful and dedicated message !
To take care of our customers, we first need to take care of our staff. By making them aware of the importance of our commitment to quality service, we create a strong bedrock for our quality policy.
Therefore, we conduct a staff survey every two years, measuring motivation and satisfaction. These results are then analyzed and an action plan is put into place to deal with any reduction in satisfaction.
Opteven also understands the vital importance of team work – notably when it comes to internal development projects – as well as encouraging self-reliance, in order to increase efficiency and motivation.
Obviously, it is important that this corporate culture of quality service is shared equally with individual members of staff. In order to do so, our managers are regularly trained and kept up-to-date on new developments.
Of course, quality service for our customers must also involve our partners, whether they be service providers or suppliers, and so Opteven negotiates mutual quality commitments with these partners.
Opteven has been certified ISO 9001 since 2002
At the end of 2011, Opteven decided to work towards a new
certification: the Corporate Social Responsibility standard (ISO 26000).