Martin Quail

CEO - Northern Europe

Martin has worked within the automotive and financial services sectors for nearly 30 years, with extensive experience of implementing and overseeing international transactions with many global brands.

Most of Martin’s roles have been at Executive Board level. From an automotive perspective this includes; Sales & Marketing Director of OASIS Global Systems Ltd, Business Services Director of RAC where he had overall responsibility for their B2B division and Chief Commercial Officer for Alphabet GB (part of BMW Group AG) with overall responsibility for strategy, marketing and sales. Other Executive Board roles include Partnerships Director for AON plc and Business Development Director for National Express plc

Jean-Matthieu Biseau

CEO Group

Jean-Matthieu BISEAU is an HEC graduate. Before taking over as head of RAC France in 2001, he spent the first part of his career with financial institutions specialising in automotive credit.

He began his career with SOVAC, became Director General of CAVIA, created ROMACRÉDIT in Italy and then GEFISERVICE in France with GE Capital (now GE Money Bank). From 1999 to 2001, he was Marketing Manager of Cetelem. He became CEO of RAC France at the end of 2001.

Albert Etienne

Deputy CEO France

A graduate of Grenoble EM, holding an Executive MBA from the European Business School HEC, Albert ETIENNE has spent his entire career in the automotive sector. He began in 1993 at Renault S.A. and held various positions of business coaching and marketing in the manufacturer’s commercial network (subsidiaries in Marseille and Paris XVI and Regional Manager for the Ile-de-France region). He then worked from 1999 to 2001 with the parts manufacturer ROBERT BOSCH as Regional Manager for eastern France.

He joined RAC France in 2001 as Commercial & Marketing Manager. In 2016, he was appointed Deputy CEO in charge of Opteven’s development in the French market.

Christophe Baudin


Christophe Baudin graduated as an engineer from INSA Strasbourg and completed his education with a Master’s degree in Management at IAE Aix en Provence. He has held several operational management positions in companies in the service and assistance sector. He was Deputy Managing Director of HomeServe, in charge of the Customer & Operations Department.

In 2019, he was appointed Director of Operations for the Opteven group.

Bernard Rousseau


Holding a Master’s degree in banking and finance and a British Chartered Certified Accountants (ACCA), Bernard ROUSSEAU has spent most of his career abroad. After working as an analyst at the Compagnie Générale des Eaux Group in London, he joined the HERTZ LEASE automotive leasing group in 1998 (acquired by ALD Automotive in 2003). In 1999, he became Financial Director of ALD Automotive in Denmark (Société Générale Group) and at the same time held the same position at ALD Automotive Sweden from 2000.

He joined RAC France in 2005 as Chief Administrative and Financial Officer. In 2016, he was appointed Deputy CEO and has now assumed the responsibility of the Finance sector of the Group.

Bernard Tahay

Group IT Director

A graduate from the prestigious Ecole Centrale in Lyon with a degree in engineering, Bernard TAHAY held several IT management positions in services and industry before taking over as IT Officer at RAC France in 2001. He began his career with the service provider ELIPSE before becoming IT Manager for the city of Châteauroux. In 1997, he became IT and Networks Manager at TRÉFILEUROPE (the Usinor group).

In October 2001, he became Chief IT Officer at RAC France.

Caroline Oddos

Manager of Human Resources, quality
and internal communication

An EDHEC business school graduate, Caroline Oddos began her career in financial positions with PRICEWATERHOUSE COOPERS and then with the LA MONDIALE Group.

Her career took a different direction when she was named training manager for the LA MONDIALE Group. Human resources became her field of action and she joined KEOLIS to take over HR management for the different divisions of the group. She joined Opteven in 2015.

Marine Gouttenoire


A graduate of EMLyon, Marine Gouttenoire began her career at Ford France where she held various sales and marketing positions at the manufacturer and within its Ford Crédit financing captive.

In 2011, she joined Opteven as a key account sales manager and in 2014, she became Opteven’s Corporate Sales Director. In 2020, she joined the International Business Unit where she was appointed Director of Development & International Projects.

Natalia Jorquera


With a degree in Human Sciences, Natalia started her professional career in the insurance sector in 2002 as General Manager of MAPFRE WARRANTY in Italy. In 2006, she took over the International Commercial Management of the MAPFRE ASISTENCIA group in Madrid, developing products, distribution channels and commercial lines in 44 countries around the world. In 2012, she moved to London to take over the management of the MAPFRE ASISTENCIA Group’s brokers, generating business with intermediaries in the Assistance and Special Risks lines.
In 2015, Natalia was appointed Business Development Director of MAPFRE ASISTENCIA.

In October 2018, she was appointed Managing Director of OPTEVEN Iberia for the development of the business in Spain and Portugal.

Giorgio Manenti


With a degree in Economics and Business, Giorgio started his career in 2006 in the automotive sector, in the COBRA AUTOMOTIVE group, as Key Account Manager. In 2010, he joined MAPFRE WARRANTY and became Sales Director.

After an experience at LONDON GENERAL INSURANCE, he joined Opteven in 2016 and is in charge of the Italian activities.

Antoine Segrestin


Antoine Segrestin is a graduate of Télécom SudParis and Sciences-Po Paris. He began his career as a management and strategy consultant.

He joined Opteven in 2013 as Project Manager to support the internationalisation of the group. He actively participated in the deployment of international contracts and the opening of subsidiaries abroad (Great Britain, Italy, Spain). Since August 2019, he is based in Berlin, in charge of the German subsidiary.