0
The number of key
accounts lost in
the last 10
years
90%
of claims dealt
with in 15 minutes
700 000
Vehicles
under warranty
200 000
Technical
claims handled
+90%
of calls
answered within
15 seconds
45 min
Average estimated time of arrival
for roadside assistance
>90%
Customer
satisfaction
+3 million
breakdown assistance contracts,
i.e 180 000
claims handled
96%
Number of employees
who received
training in 2015
8%
Recruitment without CV
7%
Staff turnover
30%
of our staff committed to
at least one Opteven 2020 project